General Terms and Conditions

for the provision of the Fittle software service (3D furniture configurator) under licence – Software as a Service. Effective from 15 September 2026.

1. Introductory provisions and definitions

1.1 These General Terms and Conditions (the “Terms”) govern the rights and obligations between V-IT-Solutions s. r. o. (the “Provider”) and any person who creates an account or uses the Fittle service (the “User”).

1.2 The “Service” is the Fittle software service: a 3D configurator for kitchens, fitted wardrobes, living-room walls, furniture and bathrooms that the User embeds in their website using an embed code, together with its related functions (sending of enquiries, decor and tile catalogue, cut list, CAD export, webhooks and API, administration account). The Service is provided remotely over the internet (Software as a Service); the User does not receive a copy of the software.

1.3 An “End Customer” is a visitor to the User's website who designs furniture in the configurator and may send an enquiry.

1.4 The “Account” is the User's account in the Provider's application; the “Embed Key” is the unique identifier that links the configurator to the Account and to the User's domains.

1.5 A “Plan” is the scope of the Service (free or paid) chosen by the User; the “Price List” is the Provider's current price list published on getfittle.com or agreed in a written order.

1.6 A “Supplier” is a person who adds decors, floors or tiles to the Service's catalogue through a supplier account.

1.7 The Service is intended for businesses (joinery workshops, kitchen studios, furniture retailers, portals and material suppliers). The User declares that they use the Service in the course of their business. The Service is not aimed at consumers; should a consumer nevertheless use it, the mandatory provisions of consumer protection law apply.

2. Conclusion of the contract

2.1 The contract between the Provider and the User is concluded by creating an Account (registration) and confirming acceptance of these Terms, or – where no registration is required – by the first use of the Service with an Embed Key. For a paid Plan the contract is concluded when the Provider confirms the order or when the first fee is paid.

2.2 The User must provide true and complete details on registration and keep them up to date. A person creating an Account on behalf of a legal entity declares that they are authorised to bind it.

2.3 The Provider may refuse a registration or cancel an Account if it reasonably suspects misuse of the Service or a breach of these Terms or of the law.

3. Licence

3.1 For the term of the contract the Provider grants the User a non-exclusive, non-transferable, territorially unlimited licence to use the Service within the scope of the chosen Plan, solely for embedding the configurator in websites operated by the User or listed in their Account, and for processing End Customers' enquiries.

3.2 The User must not, in particular: (a) sell, rent, sub-license or otherwise make the Service or any part of it available to third parties other than by embedding the configurator in their own website; (b) reproduce, translate, adapt, modify, decompile or reverse-engineer the software of the Service except where expressly permitted by law; (c) remove or obscure authorship notices and trademarks; (d) circumvent the technical restrictions of the Service (binding of the Embed Key to a domain, Plan limits, rate limits); (e) use the Service for automated bulk data extraction or in a way that unreasonably burdens the infrastructure.

3.3 The Provider owns or is the authorised user of all intellectual property rights in the Service, its source and object code, design, databases, documentation and the “Fittle” trademarks. These Terms do not transfer any of these rights to the User.

3.4 If the User gives the Provider suggestions or feedback regarding the Service, the Provider may use them without restriction; the User is not entitled to any remuneration for this.

3.5 The Service is provided “as is”, in the form and with the features presented in the public demo at getfittle.com on the date the contract is concluded. Before purchasing, the User had the opportunity to try the Service free of charge in the demo and to verify that it meets the User’s needs. The Provider gives no further warranties, in particular no warranty of fitness for a particular purpose, of compatibility with a particular website, browser or device, or any warranty beyond what the demo shows; features marked as upcoming are not part of the performance.

4. Account, Embed Key and security

4.1 The User is responsible for protecting their login credentials and for all activity carried out through their Account. Any detected misuse must be reported to the Provider without delay.

4.2 The Embed Key forms part of the publicly accessible code of the website; it is protected by being bound to the domains listed in the Account. The User must keep the list of domains up to date.

4.3 The Provider may temporarily suspend the Embed Key or the Account where necessary to protect the Service or other users, or on suspicion of misuse; the Provider will inform the User of the suspension.

5. Plans, fees and payment terms

5.1 The Provider offers a free Plan with a limited range of functions and paid Plans according to the Price List. The functions of each Plan are listed on getfittle.com; the Provider may develop them, and will announce any substantial reduction of the functions of a paid Plan at least 30 days in advance.

5.2 The fee for a paid Plan is payable in advance for the agreed period (monthly or yearly) on the basis of an invoice or via a payment gateway. Unless agreed otherwise, invoices are due within 14 days of issue. Prices are stated exclusive of VAT; VAT is charged in accordance with applicable law.

5.3 In the event of late payment the Provider may, after an unsuccessful reminder with an additional period of 10 days, downgrade the paid Plan to the free Plan or suspend the Service. The User remains obliged to pay the outstanding fee.

5.4 Fees paid for purchased Plans and services are non-refundable, including in the event of early termination of the contract by the User, non-use of the Service, downgrade of the Plan or dissatisfaction with features that were available in the demo under clause 3.5. The only exceptions are the cases set out in clauses 12.2 (termination by the Provider) and 14.2 and cases in which a refund is required by mandatory law.

5.5 The Provider may change the Price List. A change does not apply to a period already paid; it applies to the following period if the Provider announced it at least 30 days before the start of that period and the User did not terminate the contract before that period began.

5.6 If the Provider and the User agree a special fee model (e.g. a fee per received enquiry for portals), the written agreement applies; in all other respects these Terms apply.

5.7 The Pro plan includes at most 1,000 received enquiries per calendar month, the Business plan at most 10,000; a higher number is subject to individual agreement. Once the limit is reached, the Service accepts no further enquiries until the end of the month and shows the End Customer a notice to contact the User directly; the User is informed by e-mail of the approaching and reached limit. Unused enquiries are not carried over to the next month and give no right to a discount.

6. Obligations of the User and content

6.1 The User must use the Service in accordance with the law, good morals and these Terms, and ensure that the website in which the configurator is embedded meets legal requirements (in particular information duties and informing End Customers about the processing of personal data).

6.2 The User is responsible for the content they upload to the Service (logo, names, texts, photographs, decors, tiles, prices in quotations). The User declares that they are entitled to use it and grants the Provider a non-exclusive licence to store, process and display it to the extent necessary to provide the Service.

6.3 The User undertakes not to provide through the Service any content that is unlawful, infringes the rights of third parties, contains malicious code or damages the Provider's reputation.

6.4 A User who embeds the Service in a portal or a third party's website is responsible for ensuring that the third party consents to the embedding and to these Terms to the extent they concern it.

7. Suppliers of decors and tiles

7.1 A Supplier who adds decors, floors or tiles to the Service's catalogue declares that they hold the rights to the uploaded images, names and data, or have the consent of the rights holder, and grants the Provider and the Users a free, non-exclusive licence to display them in the configurator, in enquiries, in exports and in the Service's marketing previews.

7.2 The Provider approves catalogue items before publication; it may reject or remove them without giving reasons. The on-screen representation of a decor is indicative and may differ from the actual material.

8. Availability of the Service, maintenance and support

8.1 The Provider makes reasonable efforts to keep the Service available continuously. It does not, however, guarantee uninterrupted and error-free operation; the Service depends on third-party infrastructure (cloud provider, CDN network, the internet connection of the User and End Customers) and on the End Customer's browser.

8.2 The Provider may temporarily restrict the Service for maintenance, updates or security interventions. Planned maintenance with an expected outage of more than 1 hour will be announced in advance (by e-mail or in the application) where circumstances allow.

8.3 The Provider develops the Service continuously; it may add, change or remove functions and change the appearance and technical solution. Changes that substantially reduce the functions of a paid Plan are subject to clause 5.1.

8.4 Support is provided by e-mail and via the chat in the User's account on working days. Response times and support beyond this scope may be agreed separately (SLA).

9. Enquiries, designs and calculations

9.1 The Service forwards the End Customer's enquiry (design, contact details, attachments) to the User by e-mail, webhook or API. The Provider is not a party to the business relationship between the User and the End Customer and is not responsible for the content of enquiries, for the User's quotations or for the execution of the order.

9.2 The 3D design, dimensions, parts list, cut list, tile quantity and waste calculation, CAD exports and other outputs of the Service are an aid for preparing a quotation. They are neither production documentation nor a structural assessment. Before manufacturing or ordering material the User must verify all dimensions and quantities and adapt them to the actual conditions (site survey, production technology, material thicknesses, hardware, tolerances).

9.3 The “AI image prompt” function produces a text basis for external image generators; the Provider is not responsible for the results of those external services.

10. Personal data protection

10.1 In operating the Account the Provider processes the User's personal data (contact details, login details, usage data) as a controller within the meaning of Regulation (EU) 2016/679 (GDPR) for the purposes of performing the contract, keeping accounts and protecting its rights.

10.2 The personal data of End Customers contained in enquiries (name, e-mail, telephone, photographs of the space, notes) are processed by the Provider on behalf of the User as a processor. In relation to these data the User is the controller and is responsible for the legal basis and for informing the data subjects. To the extent of this clause 10 these Terms constitute a data processing agreement under Article 28 GDPR: the Provider processes the data only on the User's instructions (which consist in the use of the Service), secures them with appropriate technical and organisational measures, binds the persons with access to them to confidentiality, deletes them after the end of the contract within the period under clause 12.5, assists the User in fulfilling their obligations and allows the User to verify compliance with these obligations. The Provider uses sub-processors (Amazon Web Services infrastructure in the European Union); it will provide their list on request and announce changes in advance.

10.3 Detailed information on the processing of personal data (including cookies, retention periods and the rights of data subjects) is set out in the Privacy Policy.

11. Liability for damage

11.1 The Provider is liable for damage caused by a breach of its obligations up to the amount of the fees paid by the User for the Service in the 12 months preceding the damaging event; for the free Plan up to EUR 100. This limitation does not apply to damage caused intentionally or by gross negligence, or where the law does not permit a limitation of liability.

11.2 The Provider is not liable for loss of profit, loss of business opportunities, damage to reputation, indirect or consequential damage, damage caused by unavailability of the Service for reasons attributable to third parties or force majeure, or damage resulting from the use of the Service's outputs contrary to clause 9.2.

11.3 The User is liable for damage caused to the Provider by a breach of these Terms and undertakes to indemnify the Provider against third-party claims arising from content uploaded by the User or by a Supplier for whom the User is responsible.

11.4 The Provider is not liable for any failure or delay in performing its obligations caused by force majeure (vis maior), i.e. an event beyond its reasonable control, in particular war, armed conflict, terrorism, civil unrest, natural disaster, epidemic, an act of a public authority, a hacker or other cyber attack (including DDoS and ransomware attacks), a failure of the electricity supply or internet connection, as well as an outage, malfunction, restriction or discontinuation of third-party services on which the Service depends – in particular the Amazon Web Services (AWS) cloud infrastructure, the Global Payments payment gateway and the CDN network. For the duration of such an event the deadlines for performance are extended and the User is not entitled to compensation for damage or to a refund of the fee; if the event lasts longer than 60 days, either party may terminate the contract.

12. Term and termination of the contract

12.1 The contract is concluded for an indefinite period. A paid Plan runs for the agreed period and is automatically renewed for the same period unless the User terminates it or switches to the free Plan before it expires.

12.2 The User may terminate the contract at any time by cancelling the Account in the application or by e-mail; termination of a paid Plan takes effect at the end of the paid period. The Provider may terminate the contract with 30 days' notice, and in the case of the free Plan also without giving reasons; it will refund the User a proportionate part of the fee for the unused period.

12.3 Either party may withdraw from the contract with immediate effect if the other party materially breaches its obligations and fails to remedy the breach within 14 days of a written request. A material breach includes in particular a breach of clause 3.2 or 6.3, or a payment delay of more than 30 days.

12.4 On termination of the contract the licence ends; the User must remove the embed code from their websites.

12.5 Before termination the User may download their enquiries and data through the application or the API. The Provider deletes the Account data within 30 days of termination, except for data it is required to retain by law (in particular accounting records) and backup copies, which are overwritten in a regular cycle.

13. Confidentiality

13.1 The parties undertake to keep confidential any information obtained in connection with the contract that is not publicly known (in particular commercial terms, prices, technical solution, customer data), including after the end of the contract. The Provider may name the User as a reference (name and logo) unless the User objects.

14. Changes to the Terms

14.1 The Provider may amend these Terms, in particular due to changes in the law, development of the Service or changes in commercial conditions. It will notify the User of the amendment at least 30 days before it takes effect, by e-mail or in the application.

14.2 If the User does not agree with the amendment, they may terminate the contract before the amendment takes effect; in that case the Provider will refund a proportionate part of the fee for the unused period. By using the Service after the amendment has taken effect the User agrees to it.

15. Final provisions

15.1 The legal relationship between the Provider and the User is governed by the law of the Slovak Republic, in particular Act No. 513/1991 Coll., the Commercial Code, and Act No. 185/2015 Coll., the Copyright Act. The UN Convention on Contracts for the International Sale of Goods does not apply.

15.2 Disputes will be resolved preferably by agreement; failing that, the courts of the Slovak Republic have jurisdiction. If the User is a consumer, they may also contact an alternative dispute resolution body (Slovak Trade Inspection) or the European Commission's online dispute resolution platform.

15.3 If any provision of these Terms becomes invalid or unenforceable, the remaining provisions remain in force; the invalid provision will be replaced by a valid one that comes closest to its purpose.

15.4 These Terms are drawn up in Slovak and translated into other languages for the User's convenience. In the event of a conflict between the language versions, the Slovak version prevails.

15.5 The written form is preserved also for communication by e-mail to the addresses stated in the Account and in these Terms.

15.6 These Terms take effect on 15 September 2026.